Shipping Destinations and Delivery Times
We currently ship to the following countries:
United States, Canada, Australia, Germany, France, Belgium, Ireland, the Netherlands, the United Kingdom, the United Arab Emirates, and New Zealand.
Estimated Delivery Times
Once your order has been dispatched, estimated delivery times are:
- United States: 7–15 business days
- Canada: 7–15 business days
- United Kingdom: 7–15 business days
- Australia: 7–15 business days
- European countries listed above: 7–17 business days
- United Arab Emirates and New Zealand: 7–18 business days
Delivery times are estimates and may vary due to customs clearance, local carrier delays, public holidays, weather, or other circumstances beyond our control.
Returns
Eligible unused and complete diamond painting kits may be returned within 30 days after delivery.
To request a return, please contact us at service@mala-mind.com before sending the item back. The product must be unused, complete, and in resalable condition. No diamonds may have been placed on the canvas.
Change-of-mind returns are subject to inspection, and the customer is generally responsible for return shipping costs. Refunds will be issued to the original payment method after the returned product has been received and inspected.
For damaged, defective, incomplete, or incorrect orders, please contact us with your order number and clear photos so that we can provide an appropriate solution.