Returns & Exchanges

Return & Exchange Policy

Mala Mind offers a 30-day return policy for eligible physical books. You may submit a return or replacement request within 30 days after your order has been delivered.

To begin a return or request a replacement, please contact support@mala-mind.com and include your order number, the reason for your request, and relevant photos where applicable.

Our customer service team will review your request and provide the correct return instructions and return address.

Return Shipping & Restocking Fees

We do not provide free return shipping for change-of-mind returns. Customers are responsible for returning unwanted books using a trackable shipping service.

A restocking fee may apply to books whose original protective shrink wrap has been opened or removed. Opening the external shipping carton or mailing bag does not count as opening the book’s original packaging.

Any restocking fee or refund reduction will be determined after the returned item has been received and inspected.

Order Cancellations

Orders may only be canceled before shipment. Please contact us as soon as possible if you need to cancel or change an order.

We will make reasonable efforts to accommodate your request, but cancellation cannot be guaranteed after an order has entered processing. Successfully canceled orders are not normally subject to a cancellation fee.

If an order has already shipped, it cannot be canceled. After delivery, it must be handled according to this return policy.

Damaged, Defective or Incorrect Books

Please inspect your order after delivery. If a book arrives damaged, defective, misprinted, incomplete, or different from the item ordered, contact us before returning it.

Please provide:

• Your order number
• A clear description of the issue
• Clear photos showing the book and the problem
• Photos of the external packaging and shipping label if the item was damaged during delivery

After reviewing your request, we may offer a replacement, reshipment, partial refund, or full refund. A physical return may not always be required.

If a confirmed damaged or incorrect item must be returned, Mala Mind will provide the return instructions and cover the reasonable return shipping cost.

Return Requirements

Approved returns must meet the following requirements:

• The return request must be submitted within 30 days after delivery.
• The book must be unused, unread, unmarked, undamaged, complete, and suitable for resale.
• Original shrink wrap, packaging, dust jackets, inserts, accessories, and bundled items must be included where applicable.
• Book sets, bundles, and multi-volume collections must be returned complete.
• The item must be sent to the return address provided by our customer service team.
• A trackable shipping service must be used and the tracking number must be provided to Mala Mind.

Removal of the original shrink wrap does not automatically make a book ineligible for return. However, an eligible opened book may be subject to a restocking fee of up to 10%.

Returns We Cannot Accept

We may refuse a return or reduce the refund when:

• The item was not purchased directly from Mala Mind.
• The return request was submitted more than 30 days after delivery.
• The book shows signs of reading, writing, highlighting, folded pages, stains, odors, scratches, moisture damage, or other use.
• The cover, spine, binding, pages, dust jacket, inserts, or accessories are missing or damaged.
• The item was returned without approval or sent to an incorrect return address.
• The item was damaged because it was not packaged securely for return shipping.
• The item is personalized, customized, or marked as final sale, unless it arrived damaged or incorrect.

Minor differences in color, paper tone, trim, cover placement, or printing appearance that do not materially affect the book’s use may not qualify as defects.

How to Make a Return

1. Contact support@mala-mind.com with your order number, return reason, and relevant photos.
2. Allow approximately 1–2 business days for our customer service team to review your request.
3. If approved, we will provide the correct return address and instructions.
4. Package the book securely and return it using a trackable shipping service.
5. Email the carrier name and return tracking number to our customer service team.

Mala Mind is not responsible for unauthorized returns, packages sent to an incorrect address, or return shipments lost in transit without valid tracking information.

Refund Processing Time

After the return reaches our designated return location, please allow approximately 5–10 business days for inspection and processing.

Approved refunds will be issued to the original payment method. Any applicable restocking fee will be deducted from the refund.

For change-of-mind returns, original shipping charges and customer-paid return shipping costs are generally non-refundable.

If the returned book does not meet the conditions stated in this policy, the return may be refused, the refund may be reduced, or the item may be sent back to the customer at the customer’s expense.

Once a refund has been issued, your bank or payment provider may require additional time to post the funds to your account.

Chargebacks & Payment Disputes

We encourage customers to contact Mala Mind before opening a chargeback or payment dispute. Our team is available to help resolve concerns involving delivery, cancellations, damaged or incorrect books, returns, and refunds.

If a payment dispute is opened, we may provide the payment provider with relevant order records, tracking information, delivery confirmation, customer communications, return records, and refund records.

Opening a chargeback does not automatically qualify an order for a refund. Refund eligibility will be determined according to this policy, the order records, and the payment provider’s review process.

Nothing in this policy limits any legal rights available under applicable consumer protection or payment laws.